Gaano kasama sa isang negosyo yung nagsisisi ang customer dahil ikaw pa ang napiling pagkatiwalaan? Maaring walang epekto ngayon, but sooner or later it will.
Notice that today's innovative business systems are winning over their traditional counterpart because of one major reason: Their being more "CUSTOMER ORIENTED".
Some examples are GRAB and Angkas. These innovative business concept by itself did not threaten to kill the taxi business. Its often the rude, reckless or dishonest taxi drivers with their bad driving habits that did.
In the retail business, Lazada, Shopee, Amazon, Alibaba and similar systematized online stores did not kill other retailers just because of their system. It's the overpricing, confusing pricing scheme, hidden charges, not giving customers enough options, poor customer service or inconvenient payment and delivery methods that did.
These happens as well in other businesses such as hotel accommodation, money transfer, Internet, telecoms, and others where competition is based on overall customer convenience and satisfaction.
So if you plan to be in business, take note that it’s not really technology that kills businesses, it's in not being CUSTOMER-ORIENTED that will".
