Gaano kasaklap sa isang negosyo yung nagsisisi ang customer dahil ikaw pa ang napiling pagkatiwalaan? Maaring walang epekto ngayon, but sooner or later it will.
Notice that today's innovative business systems are winning over their traditional counterpart because of one major reason: Their being more "CUSTOMER ORIENTED".
Some examples are GRAB and Angkas. These new business concept by itself did not kill the taxi business but rather the often rude and dishonest taxi drivers with their untidy vehicles and bad driving habits that did.
In the retail business, Lazada, Shopee, Amazon, Alibaba and similar systematized online stores did not kill other retailers but oftentimes the overpricing or confusing pricing scheme, hidden charges, not giving customers enough options, poor customer service or inconvenient payment and delivery methods that did.
These happens as well in other businesses such as money transfer, Internet, telecoms, and others where competition is based on overall customer convenience and satisfaction.
So if you plan to be in business, take note that it’s not really technology that kills businesses, it's in not being CUSTOMER-ORIENTED that will".
